Law for Home Care & Disability Support Managers VIC

A key event for home care and disability support managers with tailored streams for aged care and disability.  View Program

Topics include:

Plenary Session (both aged care & disability): exploring challenges and obligations in recruitment and screening of staff; contracting, brokering and other worker arrangements – protecting confidential information and goodwill, maintaining performance standards and minimising the risk of a claim by the worker; effectively managing workplace risks including rights in shared housing, difficult families and CCTV / video.

Aged Care Stream: Royal Commission into Aged Care Quality and Safety: reviewing current implications and understanding your rights and obligations; new quality standards – legal, governance and risk management; Aged Care Complaints Commissioner perspective – outlining approaches to dealing with complaints and providers and exploring open disclosure under the new standards; fee recovery and management – dealing with non-payment and financial abuse.

Disability / NDIS stream: understanding and managing changes in NDIS provider compliance and meeting required standards; dealing with change of circumstances and transitioning a client to a more suitable service; and navigating service agreements and fee issues and dealing with financial abuse.