Law for Home Care Managers QLD

A key event for home care managers in a changing environment. Includes tailored streams for aged care and disability providers and presentations from representatives of the Aged Care Complaints Commissioner and NDIS Quality and Safeguards Commission as well has expert lawyers. Topics include: exploring challenges in staffing: recruitment, screening and contractor performance; effectively managing workplace risks including rights in shared housing; difficult families and CCTV / video; case studies: understanding and managing capacity, consent and client choice versus duty of care; new quality standards – legal, governance and risk management: understanding what policies and strategies to implement to meet obligations in home care; Aged Care Complaints Commissioner perspective – outlining approaches to dealing with complaints and providers and exploring open disclosure under the new standards; fee recovery and management: dealing with non-payment and financial abuse; NDIS Quality and Safeguards Commission perspective – exploring approaches to meeting quality standards and understanding how the Commission works with providers; direct and indirect discrimination for NDIS providers: navigating grey areas and complying with your obligations; dealing with challenging client behaviour – understanding your options and obligations; exploring best practice complaints handling, open disclosure and dispute resolution in disability/community care and managing fee recovery. View Program