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5 August 2015
9:00 am - 5:15 pm
A unique event helping aged care managers, including clinical managers, deal effectively with important legal duties, risks and court exposure at the coalface.
Topics include: dealing with difficult or dysfunctional families; clarifying decision making capacity and personal, supportive and substitute decision-making; managing compliance risk; meeting your obligations and addressing complaints regarding privacy and access to information; unexpected deaths in aged care facilities; managing difficult, disturbed or violent behaviour by residents and dealing with staff underperformance, unacceptable conduct and lower level “challenging behaviours”. View Program
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